Case Studies & Papers

  • The PPI at Fonkoze: Applying Client Research to Programs & Services:

    This case study describes how Fonkoze, an early adopter of the PPI, piloted and implemented the tool into its operations, successfully identifying its poorest clients and shaping programs to meet their unique needs. It also talks about Fonkoze's Social Impact Monitors (SIM) initiative which helps provide management with timely information about its products and services, create another level of quality control, and build client trust.

  • Grameen Foundation: A Vision for Social Performance:
    This paper describes how social performance management tools can be a positive force for changing the profile of poverty throughout the world. It focuses on four areas: Knowing your clients, serving your clients, growing poverty-focused microfinance, and understanding the impact upon your clients.